The sound works continuously, but the video freezes
We’ve moved! This knowledge base is no longer updated as of 4th February 2021. Please make sure to use our new training & support centre which includes the most up-to-date knowledge base with new layout, features, guides and support. See our update.
Solution
This will be due to network congestion. Network congestion can cause the following issues:
The sound works continuously, but the video freezes.
The program continually stops and buffers.
The streamed content stops, requiring you to click play again to resume.