Testing your connection with Collab Spaces

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Each personal computer setup is different, and we know sometimes joining a session as an attendee or a presenter may not be as straightforward if the setup isn’t right. Below are the main system requirements which outline what works and what doesn’t work in Collab Spaces.

System Requirements

  • Internet connection 1 Mbps or better (broadband recommended)

  • Speakers and microphone built-in, USB plug-in, Bluetooth wireless or professional broadcasting equipment

  • Camera built-in, USB plug-in or professional camera for broadcasting

 

Supported Browsers

  • Google Chrome version 55 and later

  • Safari 9 and later (with plug-in) 11 and later (without plug-in)

  • Opera version 44 and later

  • Mozilla Firefox version 50 and later

  • Microsoft Edge, all versions

  • IE version 11 and later

  • Vivaldi all versions

  • Yandex version 16

We recommend using the latest version of Google Chrome.

Bandwidth Requirements

The bandwidth used by Collab Spaces will be optimised for the best experience based on the participants’ network. It will automatically adjust for 3G, WiFi or Wired environments.

  • We do not recommend connecting by 2.4 wifi because of radio noise and bluetooth interference that can lower your connection quality

Recommended bandwidth for a session

  • For 1:1 video calling 500kbps (up & down)

  • For group video calling: 500kbps/1Mbps (up/down)

  • For screen sharing only: 50-200kbps (up/down)

  • For audio VoiP: 50kbps

Recommended bandwidth for single broadcast viewers

  • For 1:1 video calling 500kbps (down)

  • For screen sharing only: 50-200kbps (down)

  • For external streaming source only: 0.5-1.5 Mbps (down)

  • For audio VoiP: 50kbps (down)

Firewall Configuration

For Collab Spaces to work correctly, the following ports need to be open in your firewall:

  • 443/TCP (required)

  • 10000-20000/UDP + TCP (optional, recommended)

  • All parameters are default and may vary depending on the configuration of the enterprise account

Not sure if it works? Click here to test your connection and setup.

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