I can't hear anything (or the sound is very faint)
We’ve moved! This knowledge base is no longer updated as of 4th February 2021. Please make sure to use our new training & support centre which includes the most up-to-date knowledge base with new layout, features, guides and support. See our update.
Solution
Verify that your speakers are plugged into the power outlet, turned on and up, and connected to the audio port of the computer. Your speakers or headphones must be plugged into the sound out jack of your laptop/PC. If you still cannot hear any audio, check your system volume settings and the volume on the media player. If your system is properly set-up, then try adjusting the system volume settings:
Windows
Click Start, Settings, and then Control Panel.
Double-click on the Multimedia Icon.
On the audio tab, turn up the volume.
Mac
Click ‘Apple’ logo, System Preferences
Go to ‘Sound’
Check that ‘Output Volume’ slider is not all the way to the left.
Check that your device ‘Select a device for sound output’ is set to either your speakers or headset you are using.
If it is grayed out, this is indication that the system is not configured for sound. If you are viewing a 'video' event, mouse over the video or audio window and you will get the tool bar for volume.