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Each personal computer setup is different, and we know sometimes joining a session as an attendee or a presenter may not be as straightforward if the setup isn’t right. Below are the main system requirements which outline what works and what doesn’t work in Collab Spaces.
System Requirements
Internet connection 1 Mbps or better (broadband recommended)
Speakers and microphone built-in, USB plug-in, Bluetooth wireless or professional broadcasting equipment
Camera built-in, USB plug-in or professional camera for broadcasting
Supported Browsers
Google Chrome version 55 and later
Safari 9 and later (with plug-in) 11 and later (without plug-in)
Opera version 44 and later
Mozilla Firefox version 50 and later
Microsoft Edge, all versions
IE version 11 and later
Vivaldi all versions
Yandex version 16
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We recommend using the latest version of Google Chrome. |
Bandwidth Requirements
The bandwidth used by Collab Spaces will be optimised for the best experience based on the participants’ network. It will automatically adjust for 3G, WiFi or Wired environments.
We do not recommend connecting by 2.4 wifi because of radio noise and bluetooth interference that can lower your connection quality
Recommended bandwidth for a session
For 1:1 video calling 500kbps (up & down)
For group video calling: 500kbps/1Mbps (up/down)
For screen sharing only: 50-200kbps (up/down)
For audio VoiP: 50kbps
Recommended bandwidth for single broadcast viewers
For 1:1 video calling 500kbps (down)
For screen sharing only: 50-200kbps (down)
For external streaming source only: 0.5-1.5 Mbps (down)
For audio VoiP: 50kbps (down)
Firewall Configuration
For Collab Spaces to work correctly, the following ports need to be open in your firewall:
443/TCP (required)
10000-20000/UDP + TCP (optional, recommended)
All parameters are default and may vary depending on the configuration of the enterprise account
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Not sure if it works? Click here to test your connection and setup. |
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Still need help? Raise a support request here. |
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