How to use video chat in booths
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This article will explain how to use video chat in your booths.
This is a ‘to pay for’ upgrade
Video chat and audio meetings are currently not available on mobile.
If you are a booth administrator, you can initiate a video chat with users visiting your booth. If video chat is enabled in your booth, click the Video Chat icon in the right hand panel on your booth to select user's you wish to start a video chat with, click the 'Invite People' button, hover over the red line that displays next to a user's name and then click. This will put the user into the top half of the screen and turn the red line into a green cross.
Click to 'Send an Invite' so that the users will be notified that they have a video chat request by a bell icon, showing a red exclamation label, appearing in the bottom right hand side of their screen users will click on the bell icon to join your video chat select your microphone and camera options from the dropdown on the right hand side. You will see yourself in the smaller camera window when this has been selected. Click to 'Join Chat' when you are ready. You have the option to switch to just text chat as required.
If you need to add more people to the video chat click 'Invite People' and this will take you back to the screen to select and invite new users.
FAQs
Q: I have joined the video chat, I can see other users but cannot hear them?
A: Please ensure that your volume is turned up. If you can see others but not hear them this is likely because they haven’t selected the right microphone device on the right panel.
Q: Other users in the video chat are saying they cannot hear me but can see me?
A: Please make sure you have enabled and selected correct microphone device on the right panel. A bar underneath demonstrates whether any sound is being picked up by moving up and down.
Q: My webcam has turned black, what can I do?
A: If your internet connection degrades in anyway the webcam element of the video chat will turn black. Please close the video chat, check your internet connection and then re-renter the video chat area. Bouncing Wi-Fi can also cause this issue.
Q: I can’t select mic or webcam from the list
A: This is a common issue if you are also using meeting software such as Skype, MS Teams or Zoom. These applications may take control of your audio/webcam devices and won't release them to be used by the video chat. Close down those other applications and try again. If this still doesn’t work then you will need to restart your PC and ensure the other software does not open too.