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We’ve moved! This knowledge base will become unavailable on the 4th February 2021. Please make sure to use our new training & support centre which includes the most up-to-date knowledge base with new layout, features, guides and support. See our update. |
As an Admin of the event or a Booth admin you might want to know how to customise the functionality of your booth for it to be just the way you want it. The guide below will go through each functionality.
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you can switch chat moderation on or off here. If it is on, as administrators you can check each post prior to making it public or keeping it private. This means that you can have both public and private chats in the main live chat area, which will be denoted to admins by a thumb symbol. You can also delete posts and replies. The green thumb icon will be greyed out to indicate a question is private and administrators will be able to click it to make the question public. A green thumb indicates a public question. If a grey thumb is clicked by mistake, you can revert it back to private by clicking on the green thumb and it will return to grey. Put a tick in the box to activate Chat Moderation.
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turning your live chat on will display the online status on your stand, users clicking on this will automatically get placed in the live chat room. Turning the live chat off will display the offline status and users clicking on this will initiate the contact us window so that they can send you a message or the wall will be activated. You may select your preferred contact method for when offline.
NEW! Read Only - Live Chat
when leaving your booth we always recommend turning on an Offline form of contact. However some users visiting your booth when it's Offline, may need to catch up on past chat posts from earlier in the event. To avoid them possibly leaving comments on an unmanned chat, you can set your Live Chat to Read Only. This means they can read the comments and posts from earlier in the day but cannot adding anything to the thread.
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The Read Only chat will now display below the main Offline Wall.
NEW! Read Only - Wall Chat
When you are ready for your booth to go live, you will want to turn your Offline Wall off and your Live Chat on. Althought your attendees will be coming to chat Live, they may want to catch up on any offline posts and comments that were made when you were offline. They may also be logging in to read the response to their Offline comments which they cannot see in the Live Chat. To ensure you can have both the Live Chat on and access to the Offline Wall, you can turn your Offline Wall to Read Only. This means users can read the comments and posts from when you were offline but cannot add anything to the offline thread.
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