Jira Service Management

{"xsrfToken":"d8f1db34-c06b-4c2a-a74f-18353bd4fd3e_005c984a020232d1c7709d3d230749d03bac79c2_lout","branding":{"id":"3","key":"userhelp","name":"User Support Portal","portalBaseUrl":"/servicedesk/customer/portal/3","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/3/2","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#c73b22","headerLinkHoverBGColor":"#c73b22","headerBadgeColor":"#c73b22"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/44072d9c-1667-4cc7-94f1-0eb6fd4df426/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIwNzU5NzE3YS00NDVhLTQwOWItOTE5OC0zNGE3ZDc3ZmU0OWUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjQ0MDcyZDljLTE2NjctNGNjNy05NGYxLTBlYjZmZDRkZjQyNiI6WyJyZWFkIl19LCJleHAiOjE2MTE1NzAyMDgsIm5iZiI6MTYxMTU2OTU0OH0.q7g1zIcIcIBMzSPq5GXLI1UPQF7L_5cSD6ZAEcN7iTM&client=0759717a-445a-409b-9198-34a7d77fe49e&mode=fit","logoId":"44072d9c-1667-4cc7-94f1-0eb6fd4df426","isLogoAvailable":true,"helpCenterTitle":"Welcome to our Support Portal. How can we help?","sharedPortalName":"iVent Support Portal","userInitialAnnouncementHeader":"⚠️ IMPORTANT NOTICE","userInitialAnnouncementMessageWiki":"We’ve moved! This service desk will become unavailable on the 4th February 2021. Please make sure to use our new <a href=\"https://support.ivent-hq.com\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">training & support centre</a> which includes the most up-to-date knowledge base with new layout, features, guides and support. <a href=\"https://updates.ivent-hq.com/new-training-and-support-centre-is-coming!-3quXnO\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">See our update.</a>","translations":{"en-US":{"helpCenterTitle":"Welcome to our Support Portal. How can we help?","sharedPortalName":"iVent Support Portal","announcementHeader":"⚠️ IMPORTANT NOTICE","announcementMessage":"We’ve moved! This service desk will become unavailable on the 4th February 2021. Please make sure to use our new [training & support centre|https://support.ivent-hq.com] which includes the most up-to-date knowledge base with new layout, features, guides and support. [See our update.|https://updates.ivent-hq.com/new-training-and-support-centre-is-coming!-3quXnO]","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#0074e0","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/6f5e2fc5-1e76-48b0-a0e0-f4755899a5a6/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIwNzU5NzE3YS00NDVhLTQwOWItOTE5OC0zNGE3ZDc3ZmU0OWUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjZmNWUyZmM1LTFlNzYtNDhiMC1hMGUwLWY0NzU1ODk5YTVhNiI6WyJyZWFkIl19LCJleHAiOjE2MTE1NzAyMDgsIm5iZiI6MTYxMTU2OTU0OH0.ahu_TSyhcUuIgKWgXSsfLbOSb2KPPx5F0ZW_KZRrPZE&client=0759717a-445a-409b-9198-34a7d77fe49e&height=300&mode=fit","bannerMediaApiFileId":"6f5e2fc5-1e76-48b0-a0e0-f4755899a5a6","useDefaultBanner":false,"isBannerAvailable":true},"portal":{"id":"3","key":"userhelp","projectId":10006,"serviceDeskId":3,"name":"User Support Portal","description":"Welcome! You can raise a User Support Portal request from the options provided.","portalBaseUrl":"/servicedesk/customer/portal/3","onlyPortal":false,"reqTypes":[{"id":"10023","name":"Passwords and Event Access","descriptionHtml":"","callToAction":"Passwords and Event Access","introHtml":"Please click here if you are having problems accessing the event or issues with your password.","icon":10321,"iconUrl":"https://ivents.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=issuetype&avatarId=10321","groups":[6],"key":""},{"id":"10018","name":"Report a bug","descriptionHtml":"","callToAction":"Report a bug","introHtml":"Tell us about the problems you're experiencing.","icon":10516,"iconUrl":"https://ivents.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=issuetype&avatarId=10516","groups":[8],"key":""},{"id":"10019","name":"Suggest a new feature / improvement","descriptionHtml":"","callToAction":"Suggest a new feature / improvement","introHtml":"Let us know your idea for a new feature or improvement.","icon":10322,"iconUrl":"https://ivents.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=issuetype&avatarId=10322","groups":[8],"key":""},{"id":"10022","name":"Webcasts/Webinars","descriptionHtml":"","callToAction":"Webcasts/Webinars","introHtml":"Use this request type if you are having issues accessing or viewing a webinar/webcast.","icon":10316,"iconUrl":"https://ivents.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=issuetype&avatarId=10316","groups":[6],"key":""}],"reqGroups":[{"id":6,"name":"General"},{"id":8,"name":"Bugs and features "}],"orderMapping":{"6":[10022,10023],"8":[10018,10019]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"44f1421d-ea70-3cdc-9d6e-42fddc3c596d","appLinkName":"System Confluence","appLinkUrl":"https://ivents.atlassian.net/wiki","spaceKey":"IUKB","spaceName":"iVent User Knowledge Base","spaceUrl":"https://ivents.atlassian.net/wiki/spaces/IUKB"},"labels":[],"projectKey":"USERHELP","serviceDeskId":3},"createPermission":true,"portalAnnouncement":{"portalId":3,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"USERHELP","userLanguageHeader":"⚠️ IMPORTANT NOTICE","userLanguageMessageWiki":"We’ve moved! This service desk will become unavailable on the 4th February 2021. Please make sure to use our new <a href=\"https://support.ivent-hq.com\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">training & support centre</a> which includes the most up-to-date knowledge base with new layout, features, guides and support. <a href=\"https://updates.ivent-hq.com/new-training-and-support-centre-is-coming!-3quXnO\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">See our update.</a>","defaultLanguageHeader":"⚠️ IMPORTANT NOTICE","defaultLanguageMessage":"We’ve moved! This service desk will become unavailable on the 4th February 2021. Please make sure to use our new [training & support centre|https://support.ivent-hq.com] which includes the most up-to-date knowledge base with new layout, features, guides and support. [See our update.|https://updates.ivent-hq.com/new-training-and-support-centre-is-coming!-3quXnO]","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false},"canViewCreateRequestForm":true,"isProjectSimplified":true},"sharedPortal":{"name":"iVent Support Portal","description":"Welcome to the help center - we're here to help! Raise a request from the options provided.","kbs":{"kbEnabled":true,"appLinkUrl":"https://ivents.atlassian.net/wiki"}},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}